How Dawix™ handles customer and website information.

Last updated: June 20, 2026. This policy explains how Dawix™ handles information for website visitors, prospects, and pharmacy software customers.

Business identity

This website and service are operated under the Dawix™ brand. The final legal business name, registered address, GST details, and grievance contact should be published here before accepting live customer payments.

Information we collect

Dawix™ may collect business contact details, pharmacy details, billing information, setup materials shared by the customer, usage logs, device/account details, support messages, and other information needed to provide the service.

How we use information

We use information to operate Dawix™, onboard pharmacy data, provide support, manage subscriptions, improve reliability, communicate service updates, prevent misuse, and meet legal or accounting obligations.

Customer and pharmacy data

Customer data uploaded or entered into Dawix™ remains the responsibility of the pharmacy using the service. Pharmacies should ensure they have the required permissions and legal basis before uploading customer, supplier, sales, prescription, or accounting data.

Payments

Payments may be processed through third-party payment providers such as Razorpay. Dawix™ does not store card, UPI, or netbanking credentials on the marketing website. Payment providers may process payment data under their own terms and privacy practices.

Data sharing

We do not sell customer data. We may share limited information with service providers only when needed for hosting, payments, support, analytics, or legal compliance.

Retention and deletion

We keep information only for as long as needed for service delivery, billing, support, legal compliance, dispute handling, backups, and legitimate business records. Customers may contact Dawix™ to request access, correction, or deletion where applicable.

Cookies and analytics

The marketing website and product may use basic cookies, logs, or analytics to keep the service secure, understand usage, and improve reliability. Any optional marketing analytics should be configured with appropriate notice and consent where required.

Security

We use reasonable technical and operational safeguards. No internet service can guarantee absolute security, so customers should also protect their account access.

Children

Dawix™ is intended for businesses and is not directed at children. Pharmacies should not upload children's personal data unless they have the required legal basis and safeguards.

Contact

For privacy questions, data requests, or grievance redressal, contact Dawix™ through the official contact details published on the website.