Terms for using Dawix™ pharmacy software.

Grievance Officer

Yesha Gupta — GoCure Solutions Private Limited

For privacy requests and grievances, contact Yesha Gupta by phone at +91 90566 86336 or email sales@dawix.in. For written requests, use the subject Privacy Request or Grievance.

Contracting business and acceptance

Dawix™ is operated by GoCure Solutions Private Limited, with its registered address at Innov8 Rasvilas, Saket, New Delhi. Contact: sales@dawix.in. These terms form part of the subscription agreement when accepted by an authorized representative of the subscribing business. A privacy notice explains data handling and is not blanket consent to unrelated processing. Merely viewing a public demo does not authorize a purchase or the use of a patient's personal data.

Service and permitted use

Dawix™ provides business software for pharmacy billing, inventory, purchase entry, reports, and related workflows. During an active subscription, the pharmacy may allow its authorized users to use the purchased features within the agreed branch, user, and device limits. The software and Dawix™ intellectual property remain with their respective owners; the pharmacy retains its rights in its business records. No purchase is a transfer of software ownership or a promise of an unreleased feature.

Orders, payments, cancellation, and refunds

The accepted order must state the supplier, plan, price, applicable taxes, term, activation conditions, renewal arrangements, and cancellation and refund conditions before payment. Payment providers process payments under their own terms. Mandatory refund and consumer rights are preserved; payment-provider rules do not override them. Disputed charges should be raised promptly so they can be investigated. A signed negotiated agreement prevails over these standard terms for the provisions it expressly varies, subject to applicable law; an applicable data-processing agreement governs conflicts about processing pharmacy data.

Pharmacy responsibilities and professional decisions

The pharmacy is responsible for its licences, professional supervision, lawful dispensing, prescription verification, tax treatment, statutory recordkeeping, and decisions made using the service. Authorized staff must check customer details, quantities, batches, expiry dates, prices, taxes, and final invoices. Calculations, reports, OCR, and suggested matches are decision aids and may need correction. Dawix™ is not a substitute for a pharmacist, accountant, or legal adviser and does not certify that a transaction complies with all applicable laws. These responsibilities do not excuse a breach of Dawix™'s own contractual or statutory duties.

Customer details and invoice delivery

The pharmacy must establish the required legal basis, provide applicable notices, and obtain any required customer consent before using contact details or sharing invoice information. The iOS WhatsApp text flow prefills the customer number and invoice summary without saving a phone contact; the user decides whether to send in WhatsApp. Check the recipient and message, especially where medicine details may reveal health information. Text may be edited in WhatsApp; the invoice number permits reference to the stored pharmacy record but does not authenticate an external message. The pharmacy is responsible for alterations its users make outside Dawix™, without excluding Dawix™'s responsibility for its own errors or obligations. Permission for invoice delivery does not by itself authorize marketing. Opening a composer or completing a share handoff is not proof of delivery, receipt, or payment. Dawix™ cannot guarantee recipient matching or delivery through WhatsApp or another independent service.

Personal-data roles and instructions

For pharmacy customer and transaction records, the pharmacy generally determines the business purpose and Dawix™ processes data to provide the requested service on its behalf. Dawix™ may determine separate purposes for its own account administration, subscriptions, security, and legal compliance. Actual activities determine each party's role. A lawful data-processing contract is required for processing on the pharmacy's behalf; the public privacy notice alone does not supply deployment-specific instructions. The pharmacy must provide applicable notices, obtain required permissions and supply only necessary data. Dawix™ may decline an unlawful instruction and remains responsible for its own duties. A processor arrangement does not authorize independent reuse or sale of patient records. Indian SPDI obligations apply within their scope, including the government's clarification for contractual processing. DPDP duties apply from their notified commencement dates; this agreement does not waive mandatory rights.

Processing commitments

Dawix™ will process pharmacy data for agreed purposes and lawful documented instructions, apply reasonable security measures, restrict personnel access under confidentiality obligations, and require appropriate protections from engaged processors. The deployment agreement must identify categories, purposes, duration, providers and locations, security responsibilities, retention, request handling and incident contacts. Dawix™ will assist with applicable individual requests, incident response and return or deletion, and notify the pharmacy promptly on awareness of a breach affecting its data. Neither party may delay a required report while waiting for the other party's approval or a completed investigation; notifications can be supplemented. Current CERT-In reporting duties and future DPDP notifications have different triggers and deadlines, as explained in the Privacy Policy. Required protections for transfers and children's data apply to actual processing. These commitments do not certify that the service is end-to-end encrypted, India-only, independently audited or free of breach risk.

Accounts and acceptable use

The pharmacy must authorize its users, use appropriate access roles, protect credentials and devices, remove access when staff leave, and report suspected compromise promptly. Do not use the service for unlawful communications, unauthorized disclosure, access to another pharmacy's records, security circumvention, malicious uploads, or infringement of another person's rights. Responsibility for account misuse will depend on the facts; it is not automatically assigned to the pharmacy where a Dawix™ failure caused or contributed to the incident.

Onboarding and imports

The pharmacy must have authority to supply files and records for import and must reconcile imported balances, stock, taxes, and customer records before relying on them. Keep original source records and legally required business records. Import assistance, OCR output, and draft matches require review and do not guarantee complete or error-free conversion. Dawix™ will address reported defects according to the agreed support arrangements; customer review does not waive remedies for a proven service defect.

Availability, dependencies, and changes

Features may depend on device permissions, connectivity, operating systems, and third-party services. Offline changes require successful synchronization before they appear across devices. The availability refund below applies to qualifying service unavailability; additional uptime or recovery-time commitments must be stated in the accepted order. Dawix™ will use reasonable care and skill in providing the service. Maintenance and changes may be necessary, and material reductions to contracted functionality should be addressed through notice and the applicable agreement. Third-party names identify integrations and do not imply endorsement. Dawix™ remains responsible for obligations relating to providers it engages; use of a provider is not a blanket exclusion of liability.

Availability refund

For each purchased subscription term, measurement starts at Dawix Desk activation and ends when that term expires. Activation is the recorded time when the contracted Dawix Desk service is first made available to that customer. Covered downtime is the cumulative time within that term when unavailability caused by Dawix or a provider it engages prevents that customer from using the contracted service. Overlapping outage intervals are counted once. Failures caused solely by the customer's device or local internet connection are excluded. If covered downtime is at least 50% of the total duration of the full purchased term, the contractual refund is 30% of the net subscription fee billed for that term after discounts, excluding GST, rounded to the nearest paise. Exactly 50% downtime qualifies. If Dawix provides service for more than half of the term, this contractual availability refund does not apply. The following Data-only recovery window is excluded from this measurement. GST adjustments and credit notes are handled as required by applicable law. A repeated claim does not create a second payment of the same refund entitlement. Contact sales@dawix.in with the subscription and outage details for review. This contractual remedy does not limit mandatory remedies or other expressly agreed refund rights.

Suspension, termination, and records

Dawix™ may proportionately restrict access for a security threat, unlawful use, material breach or overdue undisputed payment. Where practicable and lawful, it will give notice and an opportunity to resolve the issue; urgent protection may precede notice. The agreement and applicable law govern termination, refunds and fees. Eligible records and archives must be deleted in accordance with the non-renewal policy below and the Privacy Policy; mandatory legal retention remains, with restricted use. A valid individual request must be considered separately. The pharmacy must retain its own legally required records and cannot rely on indefinite Dawix™ storage. Suspension does not authorize indiscriminate erasure or indefinite retention.

Non-renewal notices and data recovery

The agreed non-renewal policy provides full contracted access during the purchased subscription term, subject to the proportionate restrictions described above. The term runs from Dawix Desk activation for the purchased number of calendar months, and the accepted order must show the activation-based start and expiry dates. Purchasing or paying before activation does not start the term early. If the subscription is not renewed by expiry, a three-calendar-month recovery window starts at paid expiry; an earlier refusal to renew does not shorten the paid term or start this window early. During the recovery window, only the Data tab is available for recovery and export, with ordinary business workflows unavailable. Data-only recovery access is planned; until available, contact support to arrange available exports. For example, a six-month subscription activated on January 1 expires on July 1, followed by a recovery window ending on October 1. Renewal and deadline notices are to be sent in the app and to the subscribing business's account email. These are service notices, not permission to market to pharmacy patients. Eligible pharmacy records and historical archives must be deleted after the window, subject to the Privacy Policy's legal-retention exceptions. Historical archive retrieval through Import Data is also planned and is not currently promised as available.

Warranties and limitations of liability

To the extent permitted by applicable law, and except for express contractual commitments, Dawix™ does not guarantee uninterrupted or error-free operation or a particular commercial, tax, medical, or regulatory result. Subject to the exclusions below and any different signed agreement, Dawix™'s aggregate contractual liability to the subscribing pharmacy arising from the affected service is limited to the fees paid or payable for that service for the twelve months preceding the event giving rise to the claim. To the extent legally permitted, neither party is liable to the other for indirect or consequential loss, including lost profits, goodwill, or business opportunity. These limits do not exclude fraud, wilful misconduct, gross negligence, or any liability or remedy that cannot lawfully be limited. They do not bind regulators or individuals who are not parties to the agreement or remove statutory privacy, security, or consumer obligations. Ordinary payment obligations and express refund entitlements are not reduced by this clause.

Third-party claims arising from pharmacy conduct

To the extent permitted by law, the pharmacy will indemnify Dawix™ for reasonable documented losses, damages, and defence costs arising from third-party claims to the extent caused by the pharmacy's unlawful instructions, lack of required authority or consent for supplied data, infringement through supplied content, or deliberate misuse of the service. This does not cover loss caused by Dawix™'s own breach, negligence, unlawful conduct, or failure to meet its duties, or fines that cannot lawfully be indemnified. Dawix™ must give prompt notice, reasonable cooperation, and an opportunity for the pharmacy to participate in or control the defence with competent counsel, subject to conflicts and applicable law. No settlement may impose an admission, non-monetary obligation, or liability on the other party without its consent, which must not be unreasonably withheld.

Disputes, governing law, and preserved rights

These standard terms are intended for business subscriptions in India and are governed by Indian law, subject to mandatory applicable law. Parties should first attempt good-faith resolution through their designated contacts where practicable. This does not require delaying an urgent remedy, missing a limitation period, or giving up access to a court, regulator, consumer forum, or other competent authority. Courts and authorities with jurisdiction under applicable law remain available; a specific exclusive venue or arbitration process requires a valid applicable agreement. No clause is intended to prevent lawful complaints or reports.

Changes, severability, and contact

Material changes to accepted terms require appropriate notice and acceptance where required by law or the agreement; posting a revised page does not retrospectively remove accrued rights or change the basis for past processing. If a provision is unenforceable, it is limited or severed only to the extent necessary without overriding mandatory law. Failure to enforce a provision on one occasion is not a general waiver. Public demos use sample data and are not a promise of live feature availability. For notices or questions, contact GoCure Solutions Private Limited at sales@dawix.in or Innov8 Rasvilas, Saket, New Delhi, unless your accepted agreement specifies another notice address.